Product return

 For return it is necessary to complete a return request.

The returned purchased products are made in the original packaging, even if it is broken and in the same condition in which they were received.

No return is accepted for products that show physical changes, stains, traces of wear, perfume or cosmetics.

  • In cazul in care produsul comandat prezinta deteriorari majore, defecte majore sau vizibile de fabricatie, poti sa returnezi produsul sau sa il schimbi. Trimiterea produsului defect se face numai dupa completarea formarului de retur de mai jos si trimis pe mail la [email protected], specificand exact care este defectul constatat. Defectele vizibile se reclama in maxim 12 ore de la ridicarea pachetului – CHELTUIELI DE TRANSPORT SUPORTATE DE COMPANIE
  • In cazul in care ti-a fost livrat un alt produs decat cel pe care l-ai comandat, poti sa returnezi produsul sau sa il schimbi - CHELTUIELI DE TRANSPORT SUPORTATE DE COMPANIE
  • In cazul in care produsele au marimi eronat comandate de catre client - CHELTUIELI DE TRANSPORT SUPORTATE DE CLIENT
  • If it is desired to replace the ordered product with another, the replacement will be made under the conditions and limits of a normal order CUSTOMER COSTS INCURRED BY THE CUSTOMER
  • The products can be returned without invoking a reason, within 14 calendar days (cf. ord. 34/2014). Thus, the products purchased from  can be returned according to the law, within 14 calendar days from their receipt. Before returning the product, it is mandatory to notify by phone or email the intention to return one / more products. The law also provides that you have the right to receive back, within 14 calendar days, the full amount you paid for the purchase of the product - TRANSPORT COSTS SUPPORTED BY THE CUSTOMER

Return products are sent by  COURIER and WITHOUT REFUND.  If a package  contains money or products under the refund item, it will be refused  and will be returned to you with a round-trip payment to take possession of it again.  is exempt from the obligation to provide a guarantee if it is found that the products in question have been improperly handled or stored, used for purposes other than those for which they were manufactured / sold, mechanical shocks, thermal or any nature or have come into contact with substances that have caused them damage. Failure to comply with the conditions listed above will void the warranty.

Cerere de returnare